Price
£ 289.99
Duration
1 – Day
Pass Rate
98%
Timing
10.00 AM – 5.00 PM
Level 3 Conflict Management Training
Manage Aggresive People Effectively
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Level 3 Conflict Management Training
Struggling with difficult conversations or workplace tension? Leran de-escalation with our expert-led Level 3 Conflict Management Training. This course is designed for those who want to learn how to de-escalate conflict effectively. In particular, it targets individuals aiming to become SIA trainers. You’ll gain the skills needed to manage challenging situations professionally and with confidence.
Our Conflict Management course meets the requirements set out by the Security Industry Authority (SIA). It is a mandatory qualification to deliver SIA security courses, including Door Supervisor and Security Guarding qualifications.
Besides, this qualification is recognised and regulated by Ofqual. Level 3 conflict management training is a vital requirement for all aspiring security instructors.
Want to be a SIA Trainer?
Looking to become a qualified SIA trainer? If so, this Level 3 Conflict Management Training is essential. Without it, you’re not legally allowed to deliver SIA-related courses. Enrol now, get certified, and move forward in your career.
What's Included in the Training?
This conflict management course covers everything you need to become a confident and qualified trainer.
You will learn how to deliver engaging conflict management lessons using clear explanations and hands-on activities. The course includes –
- lesson planning,
- teaching methods,
- learner assessments, and
- many more
Additionally, you will also practise delivering a micro-teach session, which helps build your confidence and teaching skills. Moreover, you’ll receive full support from our tutors throughout the training.
Who Needs Conflict Management Course?
There is no formal exam for this conflict management training. However, you will need to complete and submit a portfolio. The portfolio can be sent by email or posted to our head office. Additionally, you must provide supporting evidence along with a written observation of your micro-teach session as part of the course requirements.
Book SIA Security Guard Course from our Wide-range of Venue (Class-based)
| Location | Address | Date | Price | Book Now |
|---|---|---|---|---|
| RAINHAM Call: 02081031238, 01483947061 |
Suite 26, Harbour House, Coldharbour Lane, Rainham RM13 9YB (Unlimited Free Parking) | £289.99 |
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|
| STRATFORD Call: 02081031238, 01483947061 |
196 High Street, Stratford, London, E15 2NE (2 Min walk from Stratford station/Stratford Centre) | £289.99 |
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|
| CROYDON Call: 02081031238, 01483947061 |
1 Priddys Yard, Frith Road, London, Croydon, CR0 1TS (5 Min walk from Croydon Station) | £289.99 |
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|
| WOOD GREEN Call: 02081031238, 01483947061 |
Stuart Crescent, Wood Green, London, N22 5NJ (1 Min walk from Wood Green station) | £289.99 |
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|
| HARROW Call: 02081031238, 01483947061 |
1 Greenhill Way, Harrow, London, HA1 1LE (5 Min walk from Harrow on the Hill Station) | £289.99 |
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|
| MITCHAM Call: 02081031238, 01483947061 |
Epsom Road, Morden, Mitcham, Surrey, SM4 5PH | £289.99 |
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|
| SLOUGH Call: 02081031238, 01183381989 |
Church Street, Chalvey, Slough SL1 2NH | £289.99 |
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|
| NORTH ACTON Call: 02081031238, 01483947061 |
Victoria Road, North Acton, London W3 6UP (1 Min walk from North Acton station) | £289.99 |
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|
| ELEPHANT & CASTLE Call: 02081031238, 01483947061 |
156 Blackfriars Road, Southwark, Elephant & Castle, London, SE1 8EN | £289.99 |
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|
| WEMBLEY Call: 02081031238, 01483947061 |
Empire Way, Wembley, London, HA9 8DS (4 Min walk from Wembley station) | £289.99 |
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|
| WEMBLEY Call: 02081031238, 01483947061 |
Empire Way, Wembley, London, HA9 8DS (4 Min walk from Wembley station) | £289.99 |
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|
| HERTFORDSHIRE Call: 02081031238, 01992669772 |
The Watermill, London Road, Bourne End, Hemel Hempstead, Hertfordshire, HP1 2RJ, UK | £289.99 |
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|
| SLOUGH Call: 02081031238, 01183381989 |
Church Street, Chalvey, Slough, SL1 2NH, United Kingdom | £289.99 |
Quantity: Add to Cart |
Pay Deposit for Any Centre
£99.00
Once you book the course, you will receive a booking confirmation email from us.
This email will include all course details and training joining instructions.
Learning Outcome
Key Topics Coverd:
Understanding Conflict:
The root causes and background of conflict
Common triggers that lead to aggressive responses
Recognising the emotional needs of upset or angry individuals
The typical progression of a conflict situation
Identifying when personal safety may be at risk
Spotting signs of increasing frustration or hostility
Reading non-verbal cues and behaviours associated with aggression
Managing intense or high-risk moments during conflict
Responding to Conflict:
How we naturally react to conflict situations
Avoiding language or phrases that may escalate the problem
Using body language that calms rather than provokes
Staying emotionally in control during confrontations
Conflict Management Techniques:
Leading and guiding conversations effectively
Using active listening to calm tense situations
Showing empathy and recognising customer frustration
Handling unpredictable behaviours (such as those linked to substances or mental health issues)
Saying “no” clearly and respectfully
Dealing with abusive or threatening behaviour
Working towards practical solutions to resolve the issue
Who needs this Conflict Management Training?
This course is ideal for:
- Aspiring SIA security trainers
- Professionals working in high-risk or customer-facing roles
- Tutors delivering door supervision or security guarding training
- HR professionals and managers handling workplace disputes
- Anyone looking to upskill in managing conflict professionally
Why Choose the Level 3 Conflict Management Training?
- Mandatory qualification to become an SIA trainer
- Designed by experienced professionals in the security industry
- Combines theory with real-life practical scenarios
- Builds confidence in managing and teaching conflict resolution
- Recognised qualification across the UK
Entry Requirements
To join this course, learners must:
- Be 18 years or older
- Have good written and spoken English
- No prior knowledge of conflict management is required.
To join our conflict management training course, you must bring few simple things. In short, you need:
- Bring ID (Passport/Driving Licence + your SIA licence)
- One form of proof of address (utility bill, council bill or bank statement).
Why Choose Us?
Fully Accredited: SIA-trained to meet the law.
Skilled Trainers: Learn from people with real door supervisor experience.
Flexible Class Times: We have online, Zoom classes and face-to-face trainings.
Learner Support: Support from enrolment to licence application.
High Pass Rates: High success in practical and paper tests.
Refresher Courses: Keep your licence valid with top-up training for door supervisors.
Low Cost: Affordable fees and simple payment plans.
- 99% Pass Rate
- Fast Result and Certification
- Individual and Corporate Training
Do you have any question in your mind?
Enrol with us!
We offer in-person training that’s easy to fit into your life, low-cost, and officially approved. Whether you’re just starting or levelling up your skills, our experienced teachers will help you from learning to getting a job.
Group Booking
We provide in-house and on-site SIA security trainings, any other courses for businesses across the UK. Whether you prefer training at your location or at one of our nationwide classrooms, we’ll arrange an instructor to suit your needs.
Why choose group booking?
- Flexible delivery – We come to you or host at our centres
- Discounts available for group enrolments (classroom or distance learning)
- Trusted by top companies – We’ve trained thousands of corporate professionals
Ready to Book Your Conflict Management Training?
You can book your conflict management training Course you can call at 0208 103 1238. You can also pay the course fees online from our website or do bank transfer. After your booking, you will immediately receive a confirmation email. You will also receive your learning materials and information about the exam.
Do you have questions or need more information about the conflict management training course? Don’t hesitate to call or email us at info@siarefreshercourses.co.uk—we’re here to help!
What to Bring With You?
When you come for the course, please remember to bring your identification. This could be your passport, driving licence, or another photo ID issued by the government. You will also need to bring one document that shows your address, like a utility bill, council tax bill, or bank statement.
Questions About Results and Certificates?
Have questions about your results or certificate after completing the conflict management training? We’re here to help — just give us a call!
How to Get SIA Licence?
Don't know how to get your security licence? Our easy guide tells you what to do. Read more.
Frequently Asked Questions
Have questions. We are here to help you.
Meet Our Successful Learners
Our SIA refresher training course helps people to get updated with standards and maintain their licence.
They offer outtstanding SIA Security Training Courses! The refresher training was well-paced & informative.
Paul Wyatt
Trainer/tutor
The trainer ensured everyone was up-to-date with the latest industry standards. Highly recommended!.
Stacey Wiseman
Tutor
I completed the SIA Refresher Training, and it was incredibly beneficial. Definitely the best SIA Security Training Courses I've taken!
Alexander Gerrard
Door Supervisor
A top-notch SIA Refresher Training experience! Perfect for anyone looking to stay compliant and refreshed in SIA licence.
James Robertson
Security officer
