At sia refresher courses, we aim to provide clarity and fairness in handling course fees and refund requests. By enrolling on a course, students agree to follow the terms outlined in this Refund Policy.
1. General Rules
- Course fees must be paid in full (or by agreed instalments) before the start of training.
- The registration/administration fee and awarding body/exam fees are non-refundable.
- All refund requests must be made in writing and submitted to the administration team.
2. Refund Eligibility
a) Before the Course Starts
- 14 days or more before the start date → Full refund minus a £100 administration fee.
- Less than 14 days before the start date → Refund requests will be considered on a case-by-case basis at the discretion of the management.
b) After the Course Starts
- Once training has begun, no refunds will be issued for cancellations, non-attendance, or early withdrawals.
c) Course Cancellation by Us
- If we cancel or postpone a course, learners will be offered either:
- A full refund, or
- A transfer to another available course date at no extra charge.
3. International Students
- If a visa application is refused, students may request a refund of tuition fees paid minus the £100 administration fee.
- The student must submit:
- A completed Refund Request Form, and
- An official visa refusal letter from the relevant authority.
- Requests must be submitted within 90 days of visa refusal.
4. Transfers and Deferrals
- Learners may request to transfer to another course date or defer their place if supported by genuine reasons (e.g., medical evidence, visa delays).
- Where a transfer is approved, the paid fees will be carried forward — no refund will be issued.
5. Dismissals and Misconduct
- Learners withdrawn due to misconduct, false documentation, or failure to follow policies are not entitled to any refund.
6. Refund Process
- All refunds must be requested via the official Refund Request Form.
- Approved refunds will be processed within 28 working days.
- Refunds are made only to the original payer, using the same payment method where possible.
7. Policy Governance
This policy complies with the standards of SIA Refresher Training and is subject to the laws of United Kingdom.
